We will refund or exchange most goods if you return them within 7 days of purchase. You will need to provide us with your original "Proof-of-Purchase" (Till Slip or Invoice)
Goods returned after this 7 day period will NOT be Refunded
Please note that it may not be possible to determine in-store whether goods have been damaged or what the cause of a failure or defect may be. This is of importance as it determines whether the goods may be repaired, replaced or refunded. Accordingly, we reserve the right to refer returned goods for technical assessment by the manufacturer or authorised service centre prior to repairing, replacing or refunding and to provide you with feedback within 14 days of receipt of the returned goods and to act accordingly.
Returns are subject to the following conditions:
1. The products must still be in their original condition and packaging and you may not have used them at all, used items will NOT be Refunded
2. The return is done so at the expense of the customer, who will cover all courier fees involved. This will be deducted from the product purchase price if a refund is required.
3. For an exchange, the client is liable for the courier fee for both the return and resending of the new replacement item.
4. NO Cash Refunds, Refunds will be done via EFT, with a processing time of up to 14 Business Days